The types of personal information we collect include:
- name;
- contact details (e.g. address);
- identification information (e.g. date of birth);
- household details (e.g. the number of people living at a household and their ages);
- payment and transaction details/history (including information about payment cards linked to Flybuys and associated transactions) However, we do not collect or store credit card or debit card numbers;
- points accrual and reward details;
- authorisations;
- records of your communications and interactions with us ;
- data related to your activities on Online Channels (as defined in Section 5.3 below) collected via tracking technologies such as cookies and other anonymous identifiers (in many cases, we will not be able to reasonably identify a particular individual from this information but where we can do so, this Privacy Policy applies, as well as our obligations under the Privacy Act); and
- details and history of preferences, interests and behaviour relating to transactions, products, services.
We collect from Participants information about your purchases when you haven’t presented your Flybuys card, but where we were able to identify from payment card information that you have made the purchase. We use this information on an anonymised, aggregated basis for modelling and research purposes. We do not in any circumstance collect or store credit card or debit card numbers.
Anonymity
You have the option to engage with us anonymously. However, we can only offer anonymity where it is practical to communicate with you anonymously, for example, for general queries raised with the Flybuys Service Centre which don’t require identity verification to safeguard the security of your account. If you choose to interact with us anonymously, we may not be able to provide our services to you without your Personal Information. For example, we may not be able to issue points, let you redeem points for awards, manage your membership, or contact you.
Providing us with information about someone else
Where you provide us with Personal Information about someone else you must have their consent to provide their Personal Information to us.
Unsolicited Personal Information
You must not send any Personal Information to us unless we’ve requested it from you. If we receive unsolicited Personal Information, we’ll handle it in accordance with the Privacy Act.