3.1 Collection of Personal Information by us and Participants
We may collect your Personal Information, and that of any additional members that have added themselves to your account with your approval, from your interactions and transactions with us and Participants and Coles and Wesfarmers group companies, including for example when you:
- use your Flybuys card or number or associated identifiers such as payment cards;
- make a purchase in store;
- place an order online;
- make a non-cash payment;
- participate in a promotion, competition, or survey;
- register for services; including services provided by Participants; or
- use Online Channels.
We may monitor and record your communications with us (including email and telephone) for security, dispute resolution, and training purposes.
3.2 Collection of Personal Information from third parties
We may also collect personal information from third parties including:
- public sources and registers;
- information service providers (e.g. to help us ensure that the personal information we hold is accurate, up to date and complete, and for data integrity purposes);
- providers who administer Coles-branded products and services such as payment cards and insurance;
- anyone authorised to act on your behalf;
- Participants, Coles and Wesfarmers group companies;
- service providers who help us to administer the Flybuys program; and
- Flybuys media and advertising partners, to enable us to provide them with aggregated and de-identified data and services for targeted advertising purposes (as further described in the “Targeted Advertising” section below).
3.3 Collection of data via Cookies and other technologies
We may use “cookies” on Online Channels to collect data. A cookie is a small piece of information stored on your device or computer when you interact with online content (e.g. websites, apps and emails). Cookies are used to identify and interact more effectively with your device, as well as to collect and store data.
We may also use other tracking or data collection technologies across Online Channels including web beacons (which may operate in conjunction with cookies), Flash local stored objects, and JavaScript.