If you have any complaints or concerns about this Policy, or our handling of your Personal Information, you can contact us as set out below.
Once a complaint or concern has been lodged, we will let you know who will be handling your matter and when you can expect a full response within 30 days. If you are not satisfied with our response, please let us know and we will investigate further and respond to you.
Complaints should be directed to us in the first instance. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner, whose contact details are set out below.
Contact us
Queries regarding privacy should be directed to the Flybuys Privacy Officer:
Email: privacy@flybuys.com.au
Phone: 13 11 16 - Monday to Friday, 9am-7pm AEST, excluding national public holidays
Post: PO Box 12125, A’Beckett Street, Melbourne, VIC 8006
The Flybuys Privacy Policy can be found on www.flybuys.com.au or by calling our Flybuys Service Centre on 13 11 16 Monday to Friday between 9.00am and 7.00pm AEST (excluding public holidays).
Office of the Australian Information Commissioner
Post: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Web: www.oaic.gov.au