3.1 All reward redemptions are also subject to the Flybuys Terms and Conditions available https://experience.flybuys.com.au/flybuys-terms-and-conditions/.
3.2 Current Flybuys account household postal address and email address
3.2.1 Where applicable, rewards will be posted or delivered to the current Flybuys account household postal address held in the Flybuys system at the time of redeeming. Where rewards are delivered by email, the member's current email address held in the Flybuys system at the time of redeeming will be used. For some rewards, Flybuys may expressly allow the member to nominate another postal address or email address. For this reason, it is important to ensure Flybuys has your current address and other contact details.
3.2.2 If posted, rewards will be sent by Australia Post or courier to Australian addresses only.
3.3 Reward provider Terms and Conditions
3.3.1 Rewards may be subject to other terms, conditions and restrictions as are communicated or referred to by Flybuys or the reward provider from time to time on their websites and in the course of a member redeeming points for a reward on the Flybuys website or Flybuys app. Any additional material terms or restrictions will be listed clearly on the Flybuys website before you redeem the reward.
3.3.2 Manufacturers' Terms and Conditions may apply. Any additional material terms or restrictions will be listed clearly on the Flybuys website and Flybuys Application before you redeem the reward.
3.4 Rewards delivery time
3.4.1 Flybuys will use reasonable endeavors to deliver rewards within the stated time frame, but this may not always be possible. You must call Flybuys as soon as possible if you do not receive your reward within the specified delivery time.
3.4.2 Physical Gift cards will be delivered within 3 weeks of being requested.
3.4.3 Merchandise rewards should be received within 4 weeks of being requested.
3.4.4 If your reward is not received within these time frames, please call the Flybuys Service Centre on 13 1116.
3.5 Claims for non-delivery, faults or damage
3.5.1 You have certain statutory guarantees, rights and remedies that apply to a reward you receive under the Australian Consumer Law and which cannot be excluded, restricted or modified.
3.5.2 To assist the Flybuys team managing your claim, and unless there are extenuating circumstances, you must make any claim for non-delivery within two months of requesting the reward.
3.5.3 You must make a claim for faults within 4 weeks of becoming aware of the damage or fault, unless there are extenuating circumstances.
3.4.3. Merchandise rewards should be received within 4 weeks of being requested. If your reward is not received within this time frame, please call the Flybuys Service Centre on 13 11 16.
3.5. Claims for non-delivery, faults or damage
3.5.1. You may have certain statutory guarantees, rights and remedies that apply to a reward you receive under the Australian Consumer Law and which cannot be excluded, restricted or modified.
3.5.2. To assist the Flybuys team managing your claim, you must make any claim for non-delivery within two months of requesting the reward.
3.5.3. You must make a claim for faults or damage within a reasonable time, and in any event within 4 weeks of becoming aware of the damage or fault, unless in extenuating circumstances.