4.1 Merchandise (such as iPads and coffee machines)
4.1.1 All merchandise rewards are subject to availability. Whilst we use reasonable endeavors to ensure that all information regarding product availability is accurate, where there is a stock shortage or delay, Flybuys may contact you to offer an equivalent substitute product of equal or greater value. If you elect not to proceed with a substitute product, the points you redeemed for the product will be refunded to your Flybuys account.
4.1.2 Alternatively, where there is a stock shortage or delay and we do not offer you an equivalent substitute product, we will advise you that we are unable to supply you the product and your points redeemed for the product will be automatically refunded to your Flybuys account.
4.1.3 Pictures are illustrative only and not actual size.
4.2 Non-Merchandise (such as flights, hotel stays and other experiences)
4.2.1 Non-merchandise rewards are subject to availability. We will use reasonable endeavours to ensure that all information regarding availability is accurate, and where such rewards are not available, the points you redeemed for the relevant reward will be refunded to your Flybuys account.
4.2.2 For non-merchandise rewards, your contract for the supply of those rewards is directly with the reward provider and their Terms and Conditions will apply. Please ensure you are familiar with and understand their Terms and Conditions which will be made available to you at the time of redemption before redeeming points for your reward. Flybuys supplies the opportunity for you to obtain a reward from the reward provider and Flybuys' obligations are limited to procuring that opportunity.
4.3 $10 off shopping at Coles Supermarkets for Coles Mastercard Customers
4.3.1 Members who ("Eligible Member"):
- hold a Coles Mastercard; or
- belong to a Flybuys account where a holder of a Coles Mastercard is also linked to the Flybuys account;
- is a Coles Insurance customer; or
- is a Coles Personal Loan customer,
may redeem 2,000 Flybuys points for an instant "$10 off" their shopping at Coles supermarkets (excludes Coles Local, Coles online and Coles Express).
When an Eligible Member presents their Flybuys barcode for scanning at the Coles supermarket checkout on a single transaction of $10.00 or more (after savings and discounts and excluding gift cards and smoking/tobacco product purchases) the Eligible Member may claim $10 off that transaction. Only one discount per transaction may be claimed.
Please check your Flybuys account for the deducted points.
4.4 Points + Pay
4.4.1 To access Points + Pay, you must be a member of the Flybuys program.
4.4.2 Points + Pay is available on a selected range of rewards only. A minimum number of points will be needed to use Points + Pay and the payment amount must be a minimum of $2.00. The minimum points required will vary depending on the reward and is subject to change. Points + Pay is not available for use on charitable donations or to access Flybuys Dollars.