5.1 Flypay is a digital wallet provided by Coles Group Limited (ABN 11 004 089 936) of 800 Toorak Road, Hawthorn East, Victoria 3123 (Coles). Flybuys facilitates the earning and redeeming of Flybuys points through flypay. Members who have:
5.1.1 signed up for a flypay account; and
5.1.2 have stored their Flybuys card number in their flypay account, may redeem Flybuys points to make payment or part payment for their online purchases with selected Participants (as defined in the Flybuys Terms and Conditions) where the Participant has made available an option to checkout or pay with flypay (Participating Retailer). Details on Participating Retailers can be found at flypay.com.au.
5.2 You can only use flypay to redeem points in payment or part payment for online purchases with Participating Retailers and on qualifying transactions. Details of Participating Retailers and qualifying transactions are as set out on the flypay website.
5.3 When paying with flypay, 2,000 Flybuys points can be redeemed for $10. You can adjust the number of Flybuys points redeemed for payment by increments of 2 Flybuys points.
5.4 In order to redeem points using flypay, you may be required to have or use a minimum number of points. There may also be a cap on the maximum number of points that can be redeemed in a payment using flypay. The minimum number of points required and the maximum number of points allowed may vary depending on the Participating Retailer. Details are available at the flypay website and during the flypay checkout and payment process, and may change from time to time.
5.5 Flybuys only facilitates the redemption of points through flypay, and is not responsible or liable for the operation of flypay or your transactions (including exchange and refund) with Participating Retailers. The flypay Terms and Conditions (available at flypay’s website at flypay.com.au) apply to the use of flypay and Participating Retailers have their own terms and conditions relating to their transactions.
5.6 You have certain statutory guarantees, rights and remedies under the Australian Consumer Law and which cannot be excluded, restricted or modified. Nothing in these Terms of Use limits your rights under the Australian Consumer Law.
5.7 Subject to clause 5.6, refunds for purchases made using flypay are subject to the refund policies of the relevant Participating Retailer and applicable laws. If you are eligible for a refund, any cash component of your payment will be refunded first. Any outstanding amount will be refunded as Flybuys points to your account at the same rate at which they were redeemed or a credit for that amount from the relevant Participating Retailer (at the Participating Retailer’s sole discretion). Refunds of Flybuys points are estimated to be 3 days. If you do not receive your refund in this time, please contact the Flybuys Service Centre.