Flybuys encourages a person to provide their name when making a disclosure under this Policy, as it will assist Flybuys to investigate and address their report.
However, if you do not want to reveal your identity, you may make an anonymous disclosure under this Policy, and may choose to remain anonymous over the course of any investigation and after the investigation is finalised.
There are various mechanisms available for protecting a Whistleblower’s anonymity when making a disclosure under this Policy, including:
- communicating through the Loyalty Pacific Whistleblower Hotline;
- using an anonymised email address;
- not making the disclosure using flybuys systems; and
- adopting a pseudonym for the purpose of your disclosure.
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If a Whistleblower chooses to make an anonymous disclosure under this Policy, any investigation will be conducted as best as possible in the circumstances. A Whistleblower may refuse to answer questions that they feel could reveal their identity at any time during the investigation or at any other time.
Disclosures which are made anonymously will still be protected under this Policy. However, Flybuys may be unable to provide a Whistleblower with the same level of practical support and protection if they do not provide their name.
If a Whistleblower wishes to remain anonymous, they should, where possible, maintain ongoing communication with flybuys so that flybuys can seek further information or clarification to assist in investigating and addressing their disclosure, and provide them with feedback and updates regarding the progress of any investigation and outcomes.