Check out more how-to guides for tips on collecting points and turning them into rewards you want.
1. I forgot to scan my card. Can I still collect points?
There are different steps depending on where you shopped and the type of points you want to collect.
If you shopped at Coles or Officeworks, just pop back to the same store within seven days. Bring your receipt and Flybuys card with you, and a team member can add the points to your account. This only applies to standard points, though. If you need to recover bonus points, or if you shopped with any of our other partners, send us a message here. Our team of Flybuys team will sort it out.
2. Can I go online to add receipts to collect points?
If you forgot to scan your card at the checkout but have your receipts handy, the best way to get those missing points in your account is to follow the steps above, or send us message here.
3. Do my points expire?
It’s a little-known fact that Flybuys points can expire if you don’t use your account. The best way to stop your points expiring is to make sure you collect or redeem points at least once a year.
Need some inspo to help you redeem those points? Here are the top products from the Rewards Store in 2022.
4. How do I exchange my points for Flybuys Dollars?
If you’ve ever wondered how Flybuys gets you money off your shop, Flybuys Dollars are the answer. Here’s how they work.
First, sign in to your account.
If you’re on the website:
Step 1
Head to Rewards > Money off your shop > Redeem.
Step 2
Choose the amount of points you’d like to convert to Flybuys Dollars and hit Redeem.
Step 3
Set your 4-digit PIN, then finish by selecting Redeem Flybuys Dollars.
If you’re on the app:
Step 1
Tap the Flybuys Dollars button
Step 2
Choose how many points you want to redeem for Flybuys Dollars.
Step 3
Set a PIN and you’re ready to shop!
No matter where you redeem your points, the final step is the same. Swipe your physical Flybuys card through the EFTPOS machine next time you visit one of our participating partners (more on that below), enter your PIN and watch the total come down! Lost your physical card? It happens. Follow the steps in this guide to order a replacement card.
5. Where can I use my Flybuys Dollars?
Here’s the list of places you can spend Flybuys Dollars:
Now you’re all set to collect those points, keep your points stash growing and redeem them when you’re ready.
Check out more Frequently Asked Questions.