Privacy Policy (May 2025) - What personal information does Flybuys collect?

Submitted by Connie on Tue, 04/22/2025 - 14:17
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Depending on how you interact with us and our partners, as well as your marketing and contact preferences, the types of personal information we collect may include:

When you: We may collect:

Register for a Flybuys membership.
  • Your name.
  • Your contact information (such as email, mobile number, address).
  • Your personal details (such as date of birth, gender).
Add another member to an account or accept an invite to be added to an account.
  • Connection between memberships.
Scan or link your Flybuys with an eligible partner.
  • Transaction details (such as time, date, item(s) purchased, value of the transaction and store location).
  • The details of any offers you activate and qualify for in that transaction (such as bonus point offers).
  • The details of any rewards you redeemed points for in that transaction (such as when you redeem points to receive instant money off at participating retailers).
Redeem points for a reward.
  • Reward details (such as product reward type, fulfilment address).
Interact with us through an online channel, such as emails, our website or Flybuys app.
  • Details and history of preferences, interests and behaviour relating to transactions, products and services. This includes activation of offers, and your communication and marketing preferences.
  • Partner reward preferences (such as in-app rewards goals, if you have opted into redeeming points to receive money off at participating retailers, or turned on an automated points transfer option).
  • Information collected by cookies, pixels and other online technologies (including IP addresses, device information), browsing patterns and behaviour (including clicks, how you navigated to our website, and where you landed on our website from) and usage statistics (such as app download, common activities, conversions).
Participate in a Flybuys promotion, survey or competition.
  • Your survey or competition responses.
Interact with us through our support channels (via our Service Centre, LiveChat or other).
  • The details of your contact (such as your query, complaint or request, and if you are not a member your name and contact details).
  • Details of your interaction (such as date, time, channel you contacted us on).
  • A record of the contact (which may include a voice recording if you do not request that the call is not recorded, a transcript of the call or chat contact, form inquiry, or email).
  • Any authorisations you may provide us (such as for a third party to act on your behalf).
Use a payment method that has been previously associated with your Flybuys, but do not scan your Flybuys.
  • Our partners may share with us anonymised information which allows us to identify whether a Flybuys member who had previously used their Flybuys at a partner, has subsequently made a purchase without using their Flybuys. We do this by matching previous transaction records which show the use of a Flybuys and a particular payment card with later transactions where the same payment card was used. We do not in any circumstance collect or store credit card or debit card numbers.
  • We use this information on an anonymised, aggregated basis for modelling and research purposes (for example to understand whether a large proportion of members are not using their Flybuys at certain partners).

Apply for a role with Flybuys.
  • Your name and contact details (such as phone number and email address).
  • Details about your professional experience (such as your resume, references, and any assessment or interview responses).
  • Any reasonable accommodations you may require.

3.1 Can I remain anonymous?

You can choose to engage with us anonymously.

We can only offer anonymity where it is practical to communicate with you anonymously, for example, for general queries raised with the Flybuys Service Centre which don’t require identity verification to safeguard the security of your account.

If you choose to interact with us anonymously, we may not be able to provide the full range of member experience benefits and services to you. For example, we may not be able to issue points, let you redeem points for rewards, manage your membership, or contact you.

 

3.2 Providing us with information about someone else

We may collect the information of third parties from you. When we do so, you must have their consent to provide their details to us. We collect this information, for example, when:

  • You provide us with the details of any third party authorised to act on your behalf in relation to your account (this excludes other members of your Flybuys account).
  • You redeem Flybuys points for a reward, and this reward is sent to a third party (such as digital gift cards) when this option is available.
  • You apply for a role with us and provide us with your references.

 

3.3 Unsolicited personal information

You must not send any personal information to us unless we’ve requested it from you. If we receive unsolicited personal information, we’ll handle it in accordance with applicable privacy laws.

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What personal information does Flybuys collect?