Privacy Policy (May 2025) - How does Flybuys collect personal information?

• Register for a Flybuys account.
• Interact with us through our service channels.
• Participate in a Flybuys promotion, competition, or survey.
• Use Flybuys’ online channels.
• Redeem points for a reward.

Your interactions with our partners.

• Scan your Flybuys,
• Provide your Flybuys membership number, or
• Use associated identifiers, such as a payment card that you have linked to your Flybuys (e.g. a qualifying Coles Mastercard)
  
  at a partner. This includes when you do any of the following:
• Link your Flybuys account with the account or service of a partner.
• Use a card of a partner service where your account or subscription with that partner is linked with your Flybuys account (such as a OnePass or Coles Plus card).
• Make a purchase in-store or online.
• Make a non-cash payment (such as gift cards).
• Make a payment with a digital wallet where you have linked your Flybuys (such as Coles Pay).
• Participate in a promotion, competition, or survey.
• Register for services, including services provided by partners.
• Redeem points for a reward (such as redeem points for money off at participating retailers).

• Public sources and registers.
• Information service providers (e.g. to help us ensure that the personal information we hold is accurate, up to date and complete; for data integrity purposes; and to inform our service proposition, including by creating marketing insights).
• Providers who administer Coles-branded products and services such as payment cards and insurance.
• Anyone authorised to act on your behalf.
• Service providers who help us to administer the Flybuys program.

Online technologies, such as cookies, pixels or tags.

• Apply for a role with Flybuys (this includes information about you from your application, references, employment status verification, and security checks).