Privacy Policy (May 2025) - Your rights

Submitted by Connie on Tue, 04/22/2025 - 15:41
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You have rights in relation to how we collect, hold and use your personal information. If you wish to exercise these rights, contact us using the details in Section 10 - Contact Us. We may require proof of your identity before we can action a request.

Once a query, request, or complaint has been received, we will acknowledge receipt and aim to respond within 30 days. If you are not satisfied with our response, please let us know and we will investigate further and respond to you.

Right to access.

 You have the right to request access to the personal information we hold about you.
  • When making a request, please provide as much detail as you can about your request to help us assist you.
  • In certain circumstances we may refuse all or part of your request in accordance with our rights under the Privacy Act. If we do so, we will provide you with a written response outlining our reasons.

Right to correction.

 You have the right to request the correction of personal information about you that we hold that is incorrect.
  • When making a request, please provide as much detail as you can about your request to help us assist you.
  • In certain circumstances we may refuse all or part of your request in accordance with our rights under the Privacy Act. If we do so, we will provide you with a written response outlining our reasons.
  • Where we decide not to make a requested correction and you disagree, you may ask us to add a note of your requested correction to the information that explains your correction request.

Opting out of marketing communications.

 If you would like to opt out of direct marketing communications and promotions from Flybuys, see the instructions in section 8.5 above.

Privacy queries and complaints.

Flybuys is committed to protecting the personal information we have been trusted with. If you have any queries or complaints about this Policy, or our handling of your personal information, you can contact us as set out below in section 10.

Complaints about this Policy or how we have handled your personal information should be directed to us in the first instance. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner, whose contact details are set out below in section 10.
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Your rights