Delivery and return policy

Rewards delivery time

1. Flybuys will endeavour to deliver rewards within the stated time frame, but this may not always be possible. You must call Flybuys as soon as possible if you do not receive your reward or reward letter within the specified delivery time.
2. Gift cards will be delivered within 3 weeks of being requested.
3. Merchandise rewards should be received within 4 weeks of being requested. If your reward is not received within this time frame, please call the Flybuys Service Centre on 13 1116.

Choosing your reward

1. To help you choose a reward, the specific reward details are listed for each reward at flybuys.com.au.
2. Please choose your Flybuys reward carefully. Once you have redeemed points for your reward it cannot be exchanged, cancelled or refunded for any reason except where that reason is covered by a consumer guarantee in the Australian Consumer Law (for instance, where the reward is faulty or not as described).
3. Flybuys reserves the right to make any changes at any time to the range of available rewards, the number of points required for a reward and the Terms and Conditions applicable to rewards, irrespective of the effect on members' points without prior notice and at Flybuys' absolute discretion.